סמינר מחלקתי בניהול טכנולוגיה ומערכות מידע

Abstract

Multi-tasking is a way of life for information workers.  In this talk I will present a set of empirical results from fieldwork observations and experiments which detail the extent to which information workers multitask with digital data and will discuss how multi-tasking impacts various aspects of collaboration and communication in the workplace. Multi-tasking changes with collocation, gender, and interruptions. I will report how people compensate for interruptions by working faster, but this comes at a cost of experiencing higher stress. I will also report on a recent study where we cut off email of people in an organization for one week to understand how email affects multitiasking behavior. We found that without email in the workplace, people multitasked less and experienced lower stress. These results challenge the traditional way that most IT is designed to organize information, i.e. in terms of distinct tasks. Instead, I will discuss how IT should support information organization in a way consistent with how most people were found to organize their work, which is in terms of working spheres, thematically connected units of work. I will also discuss how the results present opportunities for new social and technical solutions to support multi-tasking in the workplace.